Are you running out of storage space for your excess inventory, aftermarket parts, or high-value products? Do you need a clean, well maintained, local warehouse facility?
Donovan Logistics offers short or long-term warehouse
storage; order fulfillment programs; kitting and distribution and asset
Also, with our transportation and logistics expertise, we can
assure shipments are implemented in a timely manner with destinations anywhere
in the world to meet your commitments to your customers, partners and/or manufacturing facilities
If you are responsible for shipping or managing logistics for a company that provides sensitive, high-value equipment then this post will highlight how we custom pack, load and ship each client's order here at Donovan Logistics .
We just finished an important delivery for one of our local clients. They had to ship out a few units to their customer's site. These units were high value, and needed to be protected and transported with extreme care. We do these types of projects everyday. But, this specific job was for my personal client, so I decided to take a closer look at the entire packing and shipping operation from start to finish. This also got me thinking...why don't we share our process? That way our clients can see how their freight is handled, packaged and transported. I thought it would be helpful to give them an inside look of we do it here.
When I talk to logistics managers, a big concern they have is making sure that their customer's products get to
their location on time. But even more importantly, that those products arrive undamaged, in pristine
condition, and in proper calibration (if it's a technical unit). In the context of our business, what I'm referring to when I say "high value products" includes medical equipment, specialty electronics and machinery with sensitive components, retail store fixtures and kiosks, and custom trade show booth materials.
Your clients have invested significant amount of money into purchasing your products. It's safe to say that the sales cycles on these purchases were anywhere from 6 months to a year, and in some cases 2 years. Your company's product development, marketing, sales, and management teams have invested countless hours tailoring a solution that meets the client's exact needs. Legal and sales have worked hard to structure a deal that will provide the most value for the both parties. On top of that, everyone has made sure that great a customer experience throughout the buying process has been delivered.
Now that the contract is signed, it’s up to you to make sure that the product is delivered on time and in perfect condition. So, it only makes sense that you’ll want the safest, most reliable way to transport the final products.
You could choose to go with a common carrier because they tend to have the cheapest line-haul rates. However, this comes with a high-risk factor. Common carriers are all about volume and speed. Speed is a good thing, however, when it comes to products with price tags ranging from $250k to $1M, I'm willing to bet you’d rather that your freight is bulletproof during a long transit time. The main factors our clients care about include:
Time - Your company has an agreement in place to deliver the product at certain date so the install or implementation team can get the client up and running. Usually, there is a penalty clause built into the contract, meaning for every day it's late, your company gets charged a fee. This fee is a usually a percentage of the final purchase price, which eats into
the company’s profit.
Damage - This goes without saying. Neither you nor your client wants to deal with the damaged product. In most cases, the product is custom built for the client's specific needs. Insurance will cover the damage, but it won’t make up for lost time. Not to mention the potential lost revenue this unit will be responsible for producing for the client.
Customer satisfaction and experience
- Customer experience is a soft cost that cannot be overlooked. Delivering a great customer experience is what world class organizations strive for. The customer experience should extend to your transportation and shipping phase as well. On time delivery, pre-calls, good customer relations on your behalf, clean trucks, professional and courteous drivers are all part of making sure customer expectations are met.
So how do you guarantee that your product will arrive at your end client on time, undamaged and in proper calibration?Look no further than a padded van line. Padded van lines specialize in high-value product transportation and the main priority is secure transportation.
Let me illustrate the difference in service provided by padded van line, by walking you through each
crucial step of my client's recent project.
We're proud to announce that Donovan Logistics has been named the exclusive Mayflower Express agent for New England. As the exclusive Express Agent, we perform 100% of all pick-ups & deliveries registered across the Mayflower family of agencies that are under 3,500 lbs within the New England region.
This provides us with a larger local presence giving our clients even greater coverage. This also allows us to package client orders with Express orders to consolidate local routes, and reduce our clients costs.
If your company exhibits throughout the year, then you are familiar with the difference between van Lines and common carriers. In almost every situation, you’ll want to use a Van Line that specializes in trade show logistics versus a common carrier.
Van lines like Mayflower are specifically designed to haul high value equipment such as trade show exhibit booths because of they are equipped with air-ride suspension, bars, pads, blankets and lifts. In addition, van line drivers specialize in hauling this type of freight.
When using a specialized trade show van line, shipping costs are based on the linear feet used in the trailer, the miles traveled, and the fuel used. Weight isn't typically a factor in pricing unless your shipment is extremely heavy. In addition, these charges are governed by tariffs, which are basically U.S. and international regulations regarding transportation costs
Van Lines like Mayflower for example, offer the fastest service besides of course small package carriers such as UPS and FedEx. This is because these loads go directly to its destination venue without any additional stops. As, opposed to common carriers which typically make multiple less than truck load (LTL) pick up stops along the way. Common carriers cost less rate wise, but the risk of damage and late arrivals make a van line the smarter choice in the long run.
To learn more about how we help trade show managers and exhibit design house operations please contact us
by to schedule an introduction call.
Quick Trade Show transportation story to share so you don't have to deal the same issue.....
We had a long term client that every year booked a round trip order with us going to a private trade show. This client is based in MA and the first show was at a hotel in Washington, DC. After handling it successfully without any issues for 5 years in a row, the customer decided to go with an alternate option that provided them with a few hundred dollars in savings. The show location in DC had restrictions, so we would ship this on a dedicated straight truck with a lift-gate. In addition, this was a full white glove, blanket-wrap shipment. The product was lighting & staging equipment, very awkward sizes, tall pieces, odd stacking, etc. So something like this really takes someone with true moving company experience to ensure a safe & effective load/unload process.
The client called our of VP of Logistics, Dan, in a panic on the Sunday evening before the Monday show, stating that their alternate option was a disaster on the inbound load from MA to DC. This particular carrier didn’t provide the full amount of equipment, was unable to be reached for in-transit updates for weekend tracking, and showed up late for their delivery. Since this Trade Show transportation and logistics is our specialty, were able to help. By Monday morning, we had secured a replacement for the return shipment from DC to MA, and customer has booked it with us every year since. They were very impressed that not only were we responsive after hours on a weekend, but also able to secure capacity for them.
This is just one store of how we deliver value each and every time for our clients. If you've ever been in similar situation and want to learn more about our "On Time Guarantee" please visit our trade show page for more information .
Director of Business Development